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Customer Service

 

•Making An Order

How to place an order?

Making an order by the steps below:

A: Choose the item you want to buy to your Shopping Cart with the size and color.

B: Click the shopping cart and confirm the product you selected with Details. Click "Continue to Checkout" with no problems.

C: Login Or Checkout.

D: Fill in and confirm your Billing and shipping Address.

E: Payment: choose one way to pay. Once your order succeeded, we will send you an email for confirming your details of products, address and personal information.

F: Continue to shopping or log out.


•Find items

1. What if I cannot find the items I want?
If a customer made any products you want with pictures, feel free to contact our customer service at cici@vsharejewelry.com with specific information (such as color, size, material etc.). We will make sure whether we can make the item you want ASAP.


2. How can I know the quality of product on artilady.com?
We pay very important attention on our customer’s satisfaction. Our products are not quality guaranteed but also price reasonable. What’s more, we are willing to try our best to provide you the best products and services. Please feel free to contact our Customer Service if you have any questions or suggestions.

• Returns & Replacements
We only return for bellow conditions:
1. Quality of product
2. Color aberration
3. Deliver inaccurate products (includes size, color etc.)

Disclaimers
In the case of any of the following circumstances, our company shall not be assume any costs and losses.
(1)The intentional behavior of buyer.
(2)The time of requesting for re-shipping is earlier than the deadline of our shipping time.
(3)For the same order, if the application for reshipping are twice or more than twice, we will not accept that.
(4)The buyer provides with false shipping information and Duty certificate.
(5)The buyer refuses to sign for the product from the seller.

Any questions please feel free to contact or send email to us Lee@vsharejewelry.com.


•Shipping Details

There are two main shipping methods to choose from.
Expedited shipping
Usually take 4-5 days to all major destinations, the fastest shipping method worldwide so far, shipping costs differ from item to item.

Standard shipping
Usually take 15-20 days to all major destinations, and it costs less, but takes a bit longer than expedited shipping. Shipping costs differ from item to item, but for the free shipping items standard shipping orders will get a 100% discount on shipping costs.